Terms & Conditions

1. Bookings and Confirmation

Booking enquiries can be made by phone, WhatsApp, email or through the enquiry form on this website. An enquiry is not a booking. A booking is confirmed only when the hotel confirms it to you and any required payment has been received.

Room availability shown or discussed before confirmation is not guaranteed. The hotel reserves the right to accept or decline any booking.

2. Check-in and Check-out

• Check-in time: 11:00 AM
• Check-out time: 9:00 AM
• Early check-in and late check-out are subject to availability and may be charged extra. Please ask our front desk in advance.

3. Identification

As required by law, every adult guest must present a valid government-issued photo ID at check-in (for example Aadhaar card, passport, driving licence or voter ID). PAN card is not accepted as address proof.

Foreign nationals must present a valid passport and visa. Their details are shared with the local authorities as required by Indian law.

The hotel may refuse check-in if valid identification is not provided.

4. Rates and Payments

• Room rates displayed on this website are starting rates per night and may vary by date and availability.
• The final rate, applicable taxes and payment terms are confirmed at the time of booking.
• Any outstanding amount must be settled at or before check-out.

5. Children, Extra Beds and Additional Services

• One child can stay at no extra charge in each room, within its occupancy: Deluxe Room 2 adults + 1 child, Family Room 3 adults + 1 child.
• Extra bed and other additional services are charged extra. Please request them in advance so we can arrange them.
• Room occupancy limits must be respected. Additional guests are allowed only with the hotel's approval.

6. Cancellations and Refunds

All bookings are non-refundable. Please read our Cancellation & Refund Policy for full details.

7. Guest Conduct

• Guests are requested to respect other guests, hotel staff and the peaceful atmosphere of the property.
• Any illegal activity on the premises is strictly prohibited and may be reported to the authorities.
• Visitors in rooms are allowed only with the permission of the front desk.
• The hotel may ask any guest whose behaviour disturbs others or breaks these terms to leave, without a refund.

8. Damage and Liability

• Guests are responsible for any damage to hotel property caused by them or their visitors, and will be charged for repair or replacement.
• Guests are responsible for their own valuables and belongings. The hotel is not liable for loss or theft of items left unattended.
• The hotel is not responsible for interruptions caused by events beyond its control, such as power or water supply issues from external sources, weather or government restrictions.

9. Use of This Website

Content on this website, including text, photographs and logos, belongs to Hotel Shivkunj and may not be copied or reused without permission.

Travel information in our blog (such as temple timings and festival dates) is provided in good faith for general guidance. Please confirm current details with official sources before planning your visit.

10. Changes and Governing Law

We may update these terms from time to time. The version on this page at the time of your booking applies. These terms are governed by the laws of India, and any disputes are subject to the jurisdiction of the courts at Ujjain, Madhya Pradesh.